CUSTOMER OPERATIONS
Customer messages
Sort the question, bring forward the right business context and prepare a clear reply for a person to review.
- Classify intent
- Draft responses
- Surface next steps
hermes agents.
AIGENCY'S OPERATIONAL FIELD GUIDE
A living index of the jobs, reusable skills, tools and human boundaries that make Hermes useful in the real world.
HOW HERMES WORKS
Hermes does not simply generate an answer. It works through a defined route, applying only the context, skills and permissions appropriate to that job.
INFERENCE Hermes uses model-based reasoning to support a decision. It does not replace accountable human judgement.
AGENT MARKETPLACE
These are real operational patterns, not personalities. Open one to see its job, core skills, possible tools and the point where a person remains responsible.
CUSTOMER OPERATIONS
Sort the question, bring forward the right business context and prepare a clear reply for a person to review.
COMMUNICATION
Turn a busy inbox into a visible queue of priorities, decisions and prepared responses without quietly sending anything.
SCHEDULING
Prepare scheduling options, gather the right details and offer a controlled route to a confirmed booking.
DOCUMENTS
Find the useful material, create structured drafts and turn long documents into an accountable next step.
CUSTOMER OPERATIONS
Prepare a cleaner view of customer history and propose precise record updates within an agreed CRM scope.
EVIDENCE + RESEARCH
Collect, compare and explain sources with visible uncertainty instead of presenting a confident guess as a fact.
WORKFLOW AUTOMATION
Move routine work through agreed systems with named triggers, narrow permissions and visible stops for people.
LIVE SKILLS LIBRARY
Search the complete public library by source, category and skill name. Each record carries its own description, provenance and compatibility information.
CAPABILITY + CONTROL
The marketplace makes the operating boundary visible. No vague “autonomous” label; just what Hermes can actually do and where it stops.
Read, retrieve, classify or summarise. No side effects.
Create a draft, recommendation, plan or structured output.
Prepare a named action; a person approves before it happens.
Perform narrow, low-risk actions inside an allow-list.
BUILD FOR MY WORK
Bring one recurring job. We’ll map the context, skills, systems, approval points and practical outcome before deciding whether it needs an agent.
Map my workflow with AiGENCY