COMMUNITY AI CONFIDENCE · ONLINE & LOCAL
Practical, human-supported training for people, charities and organisations who want to use AI without feeling overwhelmed.
A CALM, PRACTICAL SESSION
Sessions start with a real question and leave room to practise, repeat and ask for help.
LEARNING PATHS · ONLINE OR LIVE
Start with everyday confidence, safer habits, a useful assistant or a real question you want to work through with us.
Understand what AI can do, what it cannot know and how to start with one useful task.
02Build better habits around privacy, checking, transparency and human approval.
03Design useful instructions, approved knowledge, memory and boundaries for your own assistant.
04Bring a real workflow to an online session, or ask about charity and community support.
WHO THIS IS FOR
Training is for people with different levels of digital experience and confidence, including individuals, neurodivergent adults, disabled people who need accessible digital support, older or low-confidence digital users, charity staff and volunteers, sole traders and small organisations.
People do not need to be technical. The pace and examples should fit the person and the task.
SAFE EVERYDAY USE
COURSE OUTLINES
These are the current course outlines. Detailed lessons, dates, prices and booking information will be added as each course is prepared.
BEGINNER · NO TECHNICAL BACKGROUND
A calm introduction to generative AI, prompting and the small tasks that can make everyday work easier.
SAFETY · HUMAN REVIEW
Learn what to do when AI sounds confident, mishandles information or produces something that needs checking.
CHARITIES · SMALL ORGANISATIONS
Map one repeated task, decide where AI can assist and leave with a safer process you can repeat.
ASSISTANTS · BOUNDARIES
Design the purpose, instructions, approved knowledge and limits that make an assistant useful without making it unaccountable.
AGENTS · TOOLS · HUMAN IN THE LOOP
Understand how agents use tools and context, where permissions become risky and why important decisions need a human stopping point.
ONLINE & LOCAL DELIVERY
Training can include online tutorials, live Zoom sessions, guided practice on a low-risk task, local workshops through charities and community organisations, and staff or volunteer training.
Where arranged for the programme, support can include plain-English written guidance, screenshots, captions, transcripts, pauses and repetition.
CHARITY & COMMUNITY PILOTS
AIGENCY can work with charities and community organisations on a defined AI confidence and safety pilot. A pilot can include a needs discussion, practical group sessions, Zoom drop-ins, a staff workshop, participant feedback and a short outcomes report.
The examples, pace and format should be shaped around the people the programme is designed to support.
PROGRAMME STATUS
This programme is not currently advertised as a scheduled, accredited or funded course. Dates, places, duration, price and funding status are agreed only for a defined pilot or commissioned session. Use the contact route to discuss a suitable format.
ACCESSIBILITY & COMMUNICATION
Support should be clear, patient and flexible. The aim is to give people practical confidence, not to make them dependent on a tool or a consultant.
Any accessibility arrangement is agreed for the programme rather than assumed or promised without preparation.
CLEAR BOUNDARIES
This is non-clinical education and support. It does not provide therapy, diagnosis, crisis support, care assessments, or legal, medical or financial advice.
AI should not be treated as an authority simply because its answer sounds confident. Important information needs an appropriate source and, where needed, a human decision.
EVIDENCE BEHIND THE APPROACH
The programme is shaped by UK guidance on digital inclusion, AI skills, accessible learning, privacy, human oversight and online safety. Guidance and tools change; organisation-specific legal, safeguarding, data-protection or clinical questions may need qualified advice.
Digital Inclusion Action Plan · Skills for AI · NCSC phishing guidance · ICO AI and data protection guidance
TRAINING QUESTIONS
It is for individuals, neurodivergent adults, disabled people needing accessible digital support, older or low-confidence digital users, charity staff and volunteers, sole traders and small organisations.
No. Sessions start with everyday tasks, use plain English and leave time to pause, repeat and ask questions.
Yes. Online tutorials and live Zoom sessions are part of the proposed delivery options.
Yes. The scope, format, accessibility arrangements, funding status and price are agreed before any work begins.
It covers everyday AI use, privacy, scams and misleading content, checking AI answers, human decision-making and when to stop and ask for help.
No. This is non-clinical education and support, not therapy, diagnosis, crisis support, care assessment, or legal, medical or financial advice.
Use the contact page to ask about individual support, Zoom training, a charity or community pilot, staff training or a funded project.